Shipping and Delivery Policy

1. Shipping Providers

1.1 Lorrigo partners with a network of trusted shipping providers to ensure reliable and timely delivery of products.

1.2 The selection of shipping provider may vary based on factors such as destination, shipping method, and product specifications.

2. Shipping Fees

2.1 Shipping fees are determined based on the shipping provider, destination, and weight/dimensions of the product.

2.2 Customers will be informed of applicable shipping fees during the checkout process.

3. Delivery Timelines

3.1 Estimated delivery timelines are provided based on the shipping method selected and the destination. Which is most of the time seven days

3.2 Lorrigo strives to meet delivery timelines; however, actual delivery times may vary based on external factors beyond our control.

4. Order Processing

4.1 Orders are processed promptly upon confirmation of payment and product availability.

4.2 Customers will receive order confirmation and tracking information via email or SMS.

5. Tracking and Notifications

5.1 Customers can track their orders using the provided tracking information.

5.2 Lorrigo will provide timely updates and notifications regarding the status of the shipment.

6. Delivery Attempts

6.1 The shipping provider will attempt delivery to the provided address.

6.2 If delivery is unsuccessful (e.g., recipient unavailable), the shipping provider may leave a notification or attempt re-delivery.

7. Delivery Confirmation

7.1 Delivery is considered complete once the product is handed over to the recipient or authorized individual at the specified address.

7.2 Proof of delivery may be obtained through electronic signature or other verification methods.

8. Shipping Restrictions

8.1 Lorrigo adheres to shipping restrictions and regulations imposed by local authorities and shipping providers.

8.2 Customers are responsible for ensuring that products comply with applicable shipping restrictions.

9. Shipping Disputes

9.1 In case of shipping disputes or issues, customers should contact Lorrigo customer support for assistance.

9.2 Lorrigo will work with customers and shipping providers to resolve shipping-related concerns.

10. Contact Information

For inquiries related to shipping and delivery, please contact Lorrigo customer support at logistics@lorrigo.com.